Capture

    Shipping Policy

    Last updated: March 2025

    The privacy and security of your precious memories is our highest priority. We will keep you informed throughout the entire process for your peace of mind. You will receive an email notification once your media arrives at our facilities, and another email when we ship it back to you.

    Our Memory Factory

    Your orders ship to and from our Memory Factory in Norcross, Georgia.

    Capture Memory Factory

    5555 Oakbrook Pkwy, Building 600, Suite 600

    Norcross, GA 30093

    Processing Time

    Please allow 2–3 weeks for us to process and fulfill your order from the time we receive your media at our facility.

    Shipping Options

    We offer two options for shipping your order:

    Option 1 — Roundtrip Shipping ($24.98)

    We are proud to partner with FedEx to provide a simple shipping option. During the order checkout process, you can opt to purchase Roundtrip Shipping. This includes:

    • A prepaid FedEx shipping label to send your packaged media to our facility in Norcross, GA
    • Return shipping of your completed order back to you

    When dropping off your order at your local FedEx location, you can retain your tracking number to monitor its progress. Once your order is processed, we will ship your original media plus any ordered outputs back to you via FedEx, and send you an email with tracking information.

    Option 2 — Return Shipping Only ($12.49)

    With this option, you will send your packaged media to us via your preferred method instead of using a prepaid FedEx label. You can opt to purchase only return shipping during checkout.

    Once your order is complete, we will send your original media plus any ordered outputs back to you via FedEx. We will notify you by email when your shipment is on its way along with your tracking number.

    Shipping Restrictions

    We deliver to addresses in the 48 contiguous US states. We do not ship to Puerto Rico, Canada, South America, or the US Virgin Islands. We do not ship to Armed Forces addresses or PO boxes. We apologize for any inconvenience.

    Questions?

    Users with questions about shipping may contact Capture via email:

    Email: support@capture.com